What is the pre-order process?

Modified on Wed, 19 Jan 2022 at 05:16 PM

Our electric scooter shipments travel by ship and arrive at the Port of Vancouver where they undergo customs examination and clearance. This journey usually takes 4 to 6 weeks. 

Upon its release to our warehouse, we do a quality inspection with tests on every single vehicle before shipping out to customers. We do this in the order that the pre-order was placed. Due to global supply chain issues, delays are common, but we will try our best to keep you updated on the shipment status.

As with all shipments containing lithium-ion batteries, customs exams can be more detailed than usual and delivery dates may change. The customs office unfortunately does not reveal any release dates to us.

> Estimated delivery dates for pre-orders

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