urbanmachina

General Inquiries 18

• Where are you located?
• Where can I ride them?
• Electric Scooter Buying Guide
• Off-Road Vehicles Comparison Chart
• Do I have to wear a helmet?

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Purchasing & Financing 17

• Do you accept Paypal?
• Do you price match?
• What deals do you have on right now?
• Do you offer used electric vehicles for sale?
• How long does it take for my order to ship?

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Payment Plans 5

• Do you offer any payment plans?
• Klarna Financing Plan
• Klarna 4 Payments Plan
• Sezzle 4 Payments Plan
• PayBright Payment Plan (Discontinued)

Orders 4

• Can I change the delivery address after placing my order?
• I chose store pick-up but I actually need it shipped.
• There’s something missing from my order. What should I do?
• I forgot to add something to my order. Can I add it now?

Loyalty Upgrade Program 2

• Loyalty Upgrade Program
• Loyalty Upgrade Program Terms and Conditions

Shipping & Pick-Up 5

• Can I pick up in store?
• When will my order ship?
• How much does shipping cost?
• Do you ship to the US?
• Do you ship to Hawaii and Alaska?

Scooter/Parts Availability 4

• The electric scooter I want is In-Stock. When will it be delivered?
• Estimated delivery dates for scooter pre-orders
• Estimated delivery dates for parts pre-order
• The electric vehicle I want is sold out. What can I do?

Return Policy 2

• Electric Vehicle Return Policy
• Parts & Accessories Return Policy

Limited Warranty 2

• Limited Warranty
• How to request service under this limited warranty:

Terms and Conditions 1

• Terms and Conditions

Pre-Order FAQ 7

• Why Pre-Order? Do you not stock everything?
• I'm interested in a Pre-Order. Do you take deposits?
• Can you call me when the item is re-stocked?
• What is the pre-order process?
• How do I track my Pre-order?

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Pre-Order Deposit 1

• Pre-Order Deposit

Scooter Order Status 6

• When will my order arrive?
• STRIDE Order Update
• CORSA Order Update
• CITY Order Update
• VSETT Order Update

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EVOLV 10

• EVOLV Stride | Setup Guide
• Stride - App Fault Codes
• EVOLV Terra | Setup Guide
• EVOLV Corsa | Setup Guide
• EVOLV Sprint | Unboxing & Setup

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EVOLV Throttle Settings 3

• EVOLV City / Tour 1.0 / Pro Throttle Settings (QS-S4)
• EVOLV Sprint / Tour 2.0 / XL Throttle Settings
• EVOLV Terra Throttle Settings

INOKIM 5

• INOKIM MINI | Unboxing & Setup
• INOKIM Light | Unboxing & Setup
• INOKIM Quick 3 | Unboxing & Setup
• INOKIM Quick 4 | User Manual
• INOKIM Ox/OXO | Unboxing & Setup

VSETT 2

• VSETT 9+/10+ | Setup Guide
• VSETT Throttle Settings

Onemile 1

• Onemile Halo City | Unboxing & Setup

I-MAX S1+ 1

• I-MAX S1+ | General Maintenance

General Servicing Questions 15

• Do I need a servicing appointment to drop off my scooter?
• Where is my serial number?
• Do you have servicing packages?
• When will my servicing job begin?
• Do you offer a first complimentary service?

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EVOLV General 7

• EVOLV All Models | Maintenance & Care
• EVOLV LCD Throttle Replacement
• EVOLV Tour 2.0 Series | Throttle P-Settings
• EVOLV | Handlebar Adjustments
• EVOLV Tour 2.0 Series | Folding Block Replacement

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EVOLV Pro 10

• EVOLV Pro | Tire and Tube Change
• EVOLV Pro | Longer Kickstand Available?
• EVOLV Pro | Reducing Suspension Noise
• EVOLV Pro | Disc Brakes Adjustment
• EVOLV Pro | Eliminating Steering Creak

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VSETT General 2

• VSETT General | Can I turn off my signal lights?
• VSETT 9+/10+ | Eliminating Steering Creak