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Knowledge base
FAQ
General Inquiries
18
Where are you located?
Where can I ride them?
Electric Scooter Buying Guide
Off-Road Vehicles Comparison Chart
Do I have to wear a helmet?
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Purchasing & Financing
Purchasing & Financing
20
Do you accept Paypal?
Do you price match?
Do you offer any payment plans?
Sezzle Payment Plan
PayBright Payment Plan
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Orders
4
Can I change the delivery address after placing my order?
I chose store pick-up but I actually need it shipped.
There’s something missing from my order. What should I do?
I forgot to add something to my order. Can I add it now?
Loyalty Upgrade Program
2
Loyalty Upgrade Program
Loyalty Upgrade Program Terms and Conditions
Shipping & Availability
Shipping & Pick-Up
5
Can I pick up in store?
When will my order ship?
How much does shipping cost?
Do you ship to the US?
Do you ship to Hawaii and Alaska?
Scooter Availability
3
The electric scooter I want is In-Stock. When will it be delivered?
Estimated delivery dates for pre-orders.
The electric vehicle I want is sold out. What can I do?
Returns & Warranty
Return Policy
2
Electric Vehicle Return Policy
Parts & Accessories Return Policy
Limited Warranty
2
Limited Warranty
How to request service under this limited warranty:
Terms and Conditions
1
Terms and Conditions
Pre-Orders
Pre-Order FAQ
7
Why Pre-Order? Do you not stock everything?
I'm interested in a Pre-Order. Do you take deposits?
Can you call me when the item is re-stocked?
What is the pre-order process?
How do I track my Pre-order?
View all 7
Scooter Order Status
4
When will my order arrive?
VSETT Order Update (Group A)
CORSA Order Update
Stride Order Update
Start Up Guides / Downloads
EVOLV
10
EVOLV Stride | Set Up Guide
EVOLV Sprint | Unboxing & Setup
EVOLV City | Unboxing & Setup
EVOLV Tour | Unboxing & Setup
EVOLV Tour 2.0 | Unboxing & Setup
View all 10
INOKIM
5
INOKIM MINI | Unboxing & Setup
INOKIM Light | Unboxing & Setup
INOKIM Quick 3 | Unboxing & Setup
INOKIM Quick 4 | User Manual
INOKIM Ox/OXO | Unboxing & Setup
VSETT
2
VSETT 9+/10+ | Setup Guide
VSETT Throttle Settings
Onemile
1
Onemile Halo City | Unboxing & Setup
I-MAX S1+
1
I-MAX S1+ | General Maintenance
Technical Questions & Products
General Servicing Questions
15
Do I need a servicing appointment to drop off my scooter?
Where is my serial number?
Do you have servicing packages?
When will my servicing job begin?
Do you offer a first complimentary service?
View all 15
EVOLV General
7
EVOLV All Models | Maintenance & Care
EVOLV LCD Throttle Replacement
EVOLV Tour 2.0 Series | Throttle P-Settings
EVOLV | Handlebar Adjustments
EVOLV Tour 2.0 Series | Folding Block Replacement
View all 7
EVOLV Pro
10
EVOLV Pro | Tire and Tube Change
EVOLV Pro | Longer Kickstand Available?
EVOLV Pro | Reducing Suspension Noise
EVOLV Pro | Disc Brakes Adjustment
EVOLV Pro | Eliminating Steering Creak
View all 10
VSETT General
2
VSETT General | Can I turn off my signal lights?
VSETT 9+/10+ | Eliminating Steering Creak