Parts Warranty

Modified on Thu, 27 Oct, 2022 at 3:13 PM

BY USING YOUR URBAN MACHINA VEHICLE PART YOU AGREE TO THIS PARTS WARRANTY. PLEASE READ THIS PARTS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THE TERMS OF THIS PARTS WARRANTY, DO NOT USE YOUR URBAN MACHINA PART. IF ELIGIBLE, RETURN IT UNUSED FOR A REFUND.

This parts warranty applies to the extent permitted by law and unless restricted or prohibited by law.

PARTS WARRANTY DETAILS

Urban Machina warrants that Urban Machina Inc. parts (“Products” or “Product”), distributed and installed by Urban Machina, are free from defects in material and workmanship. Limited Warranty is applicable under the following terms and conditions:

1. This Parts Warranty extends to the original purchaser (name listed on the shipping address) of the Product only, during the first six (6) months, beginning on the date the purchaser received the Product (“Warranty Period”). An original purchase receipt is required to proceed with warranty repairs.

DISCLAIMER:

The customer understands the risk of serious injury or death in the operation of such products and shall agree to take the necessary precautions and exercise good judgement to avoid hazards and dangerous situations which may result in serious injury or death.
The customer shall agree to indemnify and hold harmless Urban Machina from all injuries or death arising from the operation of the product.

HOW TO REQUEST SERVICE UNDER THIS PARTS WARRANTY:

To obtain performance of Urban Machina to repair and/or replace the Product or its Components under this Parts Warranty, the customer must, during the Warranty Period:

1. Bring proof of purchase and the Product to Urban Machina.

2. Submit a service ticket here, along with a photo or video showing the claimed defect.

3. The average repair time is 3-7 days, excluding shipping time to and from our service center. This warranty does not cover the shipping costs associated with the transportation of the scooter to and from our service center, and/or the shipping costs of warranty parts, and a fee will be charged for return shipping or pick-up and delivery service.