Electric Vehicle Return Policy

Modified on Mon, 26 Sep 2022 at 06:13 PM

Showroom Pick-Up 

If you buy an electric vehicle from us and it does not meet your expectations, (too large, too small etc.) you can return the product within 7 days of purchase for a full refund or exchange under the following condition: 

  • The vehicle must be brand new and unused.

Online Purchases

If your electric vehicle has not been shipped, we will offer a full refund.

If your electric vehicle has been shipped, you can return the electric vehicle within 7 days of purchase. 

  • The buyer is responsible for costs associated with return shipping.

  • The refund is determined after our team has received and inspected the item.

  • The refund will be processed within 5 to 7 business days upon receiving the item.

  • There will be a 15% restocking fee. 

Unfortunately, we cannot offer refunds or exchanges on the following:

1. Items that have customized add-ons to the product that require installation at the customer's request, before delivery;

2. Items that have been personal modifications to the product by the customer after delivery. 

3. Items that have been used.

4. Parts that are installed on electric vehicles or used on electric vehicles that are not originally purchased from Urban Machina Inc.

Pre-Order Cancellation (all orders from Nov 1, 2021, forward)

PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.

PayBright:  All pre-orders paid via Klarna will incur a 5% cancellation fee.

Exception: The cancellation fee is not applicable if the product is delayed more than 30 days after the latest stated delivery time.

Need more help? 

>  Return & Exchanges Ticket

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