Parts & Accessories Return Policy

Showroom Pick-Up:

We offer a full refund or exchange for unopened and uninstalled products within 14 days of purchase. 

Online Purchases:

We offer a full refund or exchange on unopened and uninstalled products within 14 days of your receipt of the item. The buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on electronic parts including:

• Charger

• Battery

• Throttle / LCD Display

• Controller

• Lights

• Electrical Wirings 

Urban Machina only sells parts that are compatible with electric vehicles sold by Urban Machina.

Please note that it is the buyer's responsibility to confirm that parts purchased are compatible with their electric scooters if they are not brands sold by Urban Machina.

 

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